My fiance did store tech support, and holy SHIT I cannot believe that place manages to function day to day. There was some weird system that support staff had t

My fiance did store tech support, and holy SHIT I cannot believe that place manages to function day to day. There was some weird system that support staff had to RDP into, but the server was set to Spanish. Instead of, I dunno, fixing the language, all the support staff were given a document with translations of everything they need to use. There was another HR system that support staff again had to RDP into to change passwords or personnel details or something. But it was so horribly misconfigured that there was a delay of minutes between keypress on the staff's client and response from the server. This task routinely took half an hour to update a few text fields. Also yeah, they totally fucked him on hours and pay. The real big problem was the constant verbal harassment from store employees who are angry about systemic IT issues that have gone unresolved for years. One store has their internet drop out every single weekend. There's a ticket that's been open for years with hundreds of notes because the manager calls every weekend to report it.