I assume the leadership structure and culture just didn't lend itself well to handling crises discovered in the trenches. But also, the crisis in TFA seems lik

I assume the leadership structure and culture just didn't lend itself well to handling crises discovered in the trenches. But also, the crisis in TFA seems like a complete failure to properly understand the problem and solution spaces from the get-go, and that can just be very difficult even on good organizations.