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IME the key to closing a sale is to open it in a way that makes the buyer comfortable saying no. If you get them to commit up front to the idea that no is accep
by drumdance 15y ago
IME the key to closing a sale is to open it in a way that makes the buyer comfortable saying no. If you get them to commit up front to the idea that no is acceptable, even desirable, and that "maybe" is a waste of time (and really just a polite way of saying "no"), the "yes" will be obvious.
Example:
[At beginning of sales meeting]
"I'm going to show you my product and I hope it's a good fit for you. But our product isn't a fit for everyone. So, if you decide that we are not a good fit, are you comfortable telling me no?"
[At end of meeting]
"Now that you've seen my product, on a scale of 1-10 how good a fit do you think we are?"
If it's less than a 7, you can either explore their problem more deeply and see if there's something you missed, or just say:
"So it sounds like that's a no. Am I right? I know we're not a fit for everyone, so it's okay if the answer is no."
I learned this (and a lot of other stuff) via Sandler Sales Institute several years ago and have found it's very effective in all kinds of situations, not just sales.
It's easy to hate on sales as being full of manipulative, pushy people. But there are good, authentic techniques that work better than just showing up and giving a demo.
- helen842000 15y agoI agree that giving people a "get-out" clause allows for more honest answers. It pays off because you don't waste your time chasing the 'maybe' that turn out to be a 'no'. I think that builds up more trust and pushes more towards a yes than any other technique.
- larrys 15y ago"Sandler Sales Institute" (see my other comment). ""I'm going to show you my product and I hope it's a good fit for you. But our product isn't a fit for everyone. So, if you decide that we are not a good fit, are you comfortable telling me no?"" Patronizing to tell anyone with a brain this. Might be good if you are selling home improvements to senior citizens though. My advice to anyone (edit: who is reading HN, advice in a different forum might differ) who wants to learn how to sell is either to spend actual time in a sales job learning or if you can't do that spend time with experienced but not professionally trained salespeople and learn from them.