> They failed to charge my credit card and now they removed all credits and said they cannot give it back. I don't have any advice, but someone who would have

> They failed to charge my credit card and now they removed all credits and said they cannot give it back. I don't have any advice, but someone who would have advice would probably appreciate some clarity on the following: How many attempts did they make to charge your credit card? How many emails did you receive about failed charge attempts? What kind of ultimatums/deadlines were stated in these emails in regards to your subscription or credits? After the first failed charge attempt, how soon were your subscription inactive and/or credits lost?