This is hard for me too. If it's a big complicated thing, I try to recapitulate what they said which then leads to them feeling more listened to. That way, I st

This is hard for me too. If it's a big complicated thing, I try to recapitulate what they said which then leads to them feeling more listened to. That way, I stay busy and feel like I am engaged without trying to solution for them. If it's a simpler thing, this advice doesn't work and can feel condescending. Ymmv.