> You could say that's the job of the software company - to slog through the mountain of feature requests disguised as specifications to arrive at a system tha

> You could say that's the job of the software company - to slog through the mountain of feature requests disguised as specifications to arrive at a system that will actually solve the customer's real problem. That's the role of a business analyst, product owner, customer liaison, sales engineer, or some similar role for sure. If you're running a large project without one of those as a dedicated full-time resource then it falls on the project manager. If the PM can't do that, they should delegate to some role like those, possibly a few of them for various vertical slices of the project.