> * does that make companies overstaffed or just mismanaged?* My guess is "undercompeted", though I'd hope there is a better word. If an organization has a la

> * does that make companies overstaffed or just mismanaged?* My guess is "undercompeted", though I'd hope there is a better word. If an organization has a large and secure revenue stream whether is works on improving output or not, it will focus inward, on making life better for the insiders, not the customers.