What the author is describing isn't even an email caste. It's a phony email caste. There was and still is in many places a genuine email caste of product manage

What the author is describing isn't even an email caste. It's a phony email caste. There was and still is in many places a genuine email caste of product managers, account managers, customer service directors, and so-on, that, for all of their meetings and draining of engineering hours, managed to add some value to the company.