Relevant text: For example, let’s look at a situation where a consumer makes a call to the Network Operator’s customer service center. In order to respond, the

Relevant text: For example, let’s look at a situation where a consumer makes a call to the Network Operator’s customer service center. In order to respond, the customer service center needs the device data so the Carrier IQ software automatically passes the hardware serial number and the subscriber serial number (e.g. IMEI/IMSI) to the Network Operator who can then match to their customer records. Carrier IQ provides the Network Operator with a summary of the user’s experience which can include network performance, battery life, ability and speed to access a website (also known as “throughput”), and the usage, performance and stability of an application. Σ: unique IDs transmitted with urls