> Twitter as a concept really only has a single novel idea: being able to (sometimes) directly speak to people that you would normally never have the status or

> Twitter as a concept really only has a single novel idea: being able to (sometimes) directly speak to people that you would normally never have the status or prestige to contact What? I've been on Twitter a long time and this is just nonsense. It's about being able to speak to people. > customer support for a company that has terrible phone lines How is this "never have the status or prestige"? It's "don't have the time or energy to sit on hold for hours" at best.