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Counterpoint: I stopped using Linode after nearly a decade because their support is so absolutely garbage. We were paying ~$5k a month and couldn’t get anything
by rubyn00bie 4y ago
Counterpoint: I stopped using Linode after nearly a decade because their support is so absolutely garbage. We were paying ~$5k a month and couldn’t get anything but absolutely dog shit canned responses. It was a few years ago but I’m still upset by it. Truly awful support.
- sschueller 4y agoWhere did you move to if I may ask?
- rubyn00bie 4y agoAWS. It did not save money, nor provide better support, but there's much more tooling and generally it's easier to hire folks who have used it extensively. I don't care for AWS much either, but at least it's issues are, at this point, relatively well-known. And there's the added bonus that if AWS goes down, everything is likely acting weird... customers blame "the internet." Where as when Linode goes down, you're likely to be the only site/app behaving strangely, and they blame you.
- BenjiWiebe 4y agoI'm paying $10/month and I got a helpful human on the phone at 11pm central time.