3 ms·

I kind of wish Amazon would have three up/neutral/down vote options... product, seller, amazon platform... so that they can distinguish between customer service

I kind of wish Amazon would have three up/neutral/down vote options... product, seller, amazon platform... so that they can distinguish between customer service experience and the product itself. Then aggregate the scoring into an overall review experience. Leaving descriptive reviews ranked by positive/negative on the product itself. An leaning heavier on "insightful" feedback to shape rankings a bit.

spacemadness 4y ago
I think it’s incredibly convenient for Amazon to wrap it up in one score so it looks like the seller is at fault.
6510 4y ago
Could also make the support conversations public (hiding the names) Some customers are utterly insane.
- supertrope 4y ago
  Usually the bad reviews are obvious. A product explicitly Windows only in the title is panned by a Mac user. Someone gives one star for slow shipping.
  - 6510 4y ago
    I see plenty of web stores where all google reviews are from people who didn't buy anything: competitors. You can buy them by the thousands positive or negative, its not very expensive. The worse part is that [for a fee] these services offer guaranteed ratings. If you purchase 100 and one is deleted a new review will be posted, it continues until the count is back to 100. The bad reviews are not obvious at all. Even if you could spot them 100% of the time the average customer thinks they are real. Things are so bad the EU now requires any review system to be able to prove the reviews are from actual customers. Removing negative reviews is also not allowed. https://ec.europa.eu/commission/presscorner/detail/en/ip_22_394 https://ec.europa.eu/commission/presscorner/detail/en/ip_22_...