The key problem you're going to run into is when the bot makes promises it can't actually do. For example, a real support tech might say something like "Sure,

The key problem you're going to run into is when the bot makes promises it can't actually do. For example, a real support tech might say something like "Sure, let me reset your account information." If your bot says that, however, it won't actually be able to do that, and you'll be left with a frustrated customer.