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Free returns may soon be a thing of the past as retailers roll stricter policies
- svennek 4y agoLikely not in the EU: If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification. (source:https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua...)
- svennek 4y agoThat said, I find a return rate of 18% extremely high. I have maybe returned two or three purchases over the past decade and a half...
- qull 4y agoFree returns are the only thing overcoming my reluctance to shop online. Retailers that discontinue it will see massive sales drops. Hell, even with returns I am sick of having to return so many counterfiet and damaged items. Arguing with someone who is not even speaking their born language is unduly frusturating each time amzn borks my order.