> Companies that scaled up quickly in earlier days of the internet tend to treat their customers like trash. Well, it is just much cheaper to optimize for the

> Companies that scaled up quickly in earlier days of the internet tend to treat their customers like trash. Well, it is just much cheaper to optimize for the 90% Case (Everything works just fine, nothing unusual is happening) than aiming for covering 100% of cases. Ofc this is more of a general business rule imho than just startups(=scaling fast), but when you grow fast, you also need to prioritize much more. But in the more general sense it seems to me, that this is also the reason that government spending is quite a bit higher than if a company would do the same, because governments should be (and mostly are) aiming for 100% and not the most convenient subgroup of the population.