I've contacted one time PayPal Japan to transfer money to a personal account from PayPal Brazil because it gave me some error. They told me I should contact Pay

I've contacted one time PayPal Japan to transfer money to a personal account from PayPal Brazil because it gave me some error. They told me I should contact PayPal Brazil because the recipient account was not verified. On PayPal Brazil, they told me that I could only transfer personal money through Xoom, which is another service from PayPal. But when I tried, Xoom doesn't work with Japan. After I asked PayPal Japan again, they confirmed only business accounts can receive money in Brazil. It took around 3 weeks going back and forth until they could give me a clear statement saying that what I tried to do was impossible. I wondered why the interface was allowing me to chose this kind of transfer in the first place.