My previous company tried to encourage more support teams (sysadmins, dbas, storage etc) to work from home and a lot of people embraced it. However the company

My previous company tried to encourage more support teams (sysadmins, dbas, storage etc) to work from home and a lot of people embraced it. However the company discovered an unfortunate side effect - teaming broke down. When our customers had critical incidents, our ability to respond and resolve the issues became worse and worse. The effect of working from home caused the teams (and even people within the teams themselves) to often fail to see the problem holistically. They would check their specific area and then pass the buck to another team. Telecommuting definitely has benefits in the right situations, but if your work requires groups of people to collaborate closely and quickly, telecommuting can have a very adverse effect on your performance.