That clip resonates strongly with me. I’ve seen exactly the good and bad scenarios he describes there in orgs for the reasons outlined. I think that’s why Appl

That clip resonates strongly with me. I’ve seen exactly the good and bad scenarios he describes there in orgs for the reasons outlined. I think that’s why Apple created so many iconic products under Jobs. You hear stories of Steve using the product and seeing a minor flaw and just flying off the handle that it’s not good enough, for the type of bug you know would have been a “priority 2 - won’t fix” in most large orgs on a product the CEO will never even use. A “big hammer” who cares about the product can make a huge difference.