Like many comments in this site, this is very US centric. Where I live (in Europe) no government entity calls anyone. They might send an SMS as confirmation or

Like many comments in this site, this is very US centric. Where I live (in Europe) no government entity calls anyone. They might send an SMS as confirmation or notification, but formal communications are sent electronically. Nobody under the age of about 45 calls on the phone as a regular matter.