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Upon reading just the title, I thought this is going to be about prolonged, slowly spoken automatic pre-IVR messages, which appeared during COVID with "due to t

Upon reading just the title, I thought this is going to be about prolonged, slowly spoken automatic pre-IVR messages, which appeared during COVID with "due to the current situation, we kindly ask you to be patient because we're understaffed and have more calls". Now it's just unspoken "you learned how to wait during COVID so fuck you and wait", often mentioning opening hours, even when you call during those hours, website address and other nonsense before a human is even notified about a phone call at the other end. Fuck you and wait. > Instead, this: Hello? … Wait, hello? Can you hear me? Okay, hold on. Ugh. Okay, okay, just a second. I have to get my earphones to connect. Damn it. Okay, never mind, I’ll just hold it up to my head. Hi, ugh, sorry about that. Noone I know has these issues. The author seems to be impaired in smartphone handling or the US cell infrastructure started to suck. No such issues in Europe to my knowledge. These sound like the issues with Zoom and Meet, not phones. "Can you hear me? Can you see me? Am I presenting?".

colinsane 4y ago
> Instead, this: Hello? … Wait, hello? Can you hear me? Okay, hold on. Ugh. Okay, okay, just a second. I have to get my earphones to connect. Damn it. Okay, never mind, I’ll just hold it up to my head. Hi, ugh, sorry about that. i had basically this same problem just yesterday. for years i would take calls with wired earbuds that had an integrated mic. i upgraded my iphone and now i have to use one of those lightning to 3.5mm adapters for that. the official adapters last for like 2-3 months until they begin flaking. not usually a deal-breaker, because it just means ~0.5s of lost audio every couple minutes but… a recent iOS update made it so that if the earpiece disappears during a call then the OS drops the call. so i had to redial 3 times during my call. eventually we switched to Facetime, which still disconnects me upon audio drops but leaves the other side connected so that i just have to press “join” instead of redialing. not an infra issue, but it adds up to the same crappy call experience.
sirmarksalot 4y ago
I think it's more likely that they've bought more accessories than you and get bit by more incompatibilities. I think the issue is that there's nobody designing the entire end-to-end experience of what happens when you use every accessory with every feature turned on. I'm sure there's QA on all of it, but tickets don't magically create an architecture.

colinsane 4y ago

> Instead, this: Hello? … Wait, hello? Can you hear me? Okay, hold on. Ugh. Okay, okay, just a second. I have to get my earphones to connect. Damn it. Okay, never mind, I’ll just hold it up to my head. Hi, ugh, sorry about that. i had basically this same problem just yesterday. for years i would take calls with wired earbuds that had an integrated mic. i upgraded my iphone and now i have to use one of those lightning to 3.5mm adapters for that. the official adapters last for like 2-3 months until they begin flaking. not usually a deal-breaker, because it just means ~0.5s of lost audio every couple minutes but… a recent iOS update made it so that if the earpiece disappears during a call then the OS drops the call. so i had to redial 3 times during my call. eventually we switched to Facetime, which still disconnects me upon audio drops but leaves the other side connected so that i just have to press “join” instead of redialing. not an infra issue, but it adds up to the same crappy call experience.

sirmarksalot 4y ago

I think it's more likely that they've bought more accessories than you and get bit by more incompatibilities. I think the issue is that there's nobody designing the entire end-to-end experience of what happens when you use every accessory with every feature turned on. I'm sure there's QA on all of it, but tickets don't magically create an architecture.