> I have never had any of the issues described in this article Really? Because a telephone call is, by definition, between at least two people. And even if you

> I have never had any of the issues described in this article Really? Because a telephone call is, by definition, between at least two people. And even if you have your shit sorted out, I find it surprising that every one of your contacts does too. Because although I, too, generally have the process down pat (it's true: it's crazy there needs to be a process around this now), a lot of the people I talk to sure don't.