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We recently "lost" a business number during porting. We had a consecutive block of 400 numbers, but a single number was mysteriously ported to a company called
by tatersolid 4y ago
We recently "lost" a business number during porting. We had a consecutive block of 400 numbers, but a single number was mysteriously ported to a company called "Neutral Tandem" instead of to our new carrier. Baffling. Nobody from our new or old carrier has any relationship with them, nor could they do figure out how that happened. Nobody from either carrier could get the number back after several weeks of effort.
When contacting Neutral Tandem we got a "You're not our customer, and we have no records of you owning that number. So we can't tell you what happened or how to fix it, sorry."
So the number is effectively gone, and I am experiencing neat-nick anguish from having a single hole in our beautiful list of 400 consecutive numbers (which have been used at our company for more than 40 years).
Anyone from Neutral Tandem (now called Inteliquent I think) here on HN and willing to help?
- TheHappyOddish 4y agoI'm willing to bet the following has happened: - You are customer ID 150 in your new carrier's DB - When porting, a manual fat finger linked that number to customer 151 - Customer 151 is a reseller and has Neutral Tandem as a customer - The new carrier's customer service UI only shows ownership based on the first number of the block I run a telco and have seen similar issues happen many times. Have the tech team trace and see if a test call you make to the number routes via them. If so, it's their issue.
- drfuchs 4y agoWhat happens if you call the number?
- tatersolid 4y agoWe get a "not in service" message, same as we did since the day of the mis-port (which is several months ago at this point).