> a procedure that took some 3 days and numerous phone calls, id photos, etc. But... We're disagreeing over semantics then. I'd call this "being locked out of

> a procedure that took some 3 days and numerous phone calls, id photos, etc. But... We're disagreeing over semantics then. I'd call this "being locked out of my account semi-permanently". I have to say I don't fully understand your perspective. In a sibling comment you admit that free customers ought to be subject to this misery because they are using the service for free, and here you suggest that requiring numerous phone calls and numerous days of non-access to services is not an inconvenience. I suspect we simply have different life priorities. For me, those three days could be critical in my relationships with customers, clients, employers, etc.