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I will never forgive TomTom's bait and switch: I bought a lifetime subscription of their app for my iPhone for about $50. After a few years they stopped the ser

by drsopp 4y ago

I will never forgive TomTom's bait and switch: I bought a lifetime subscription of their app for my iPhone for about $50. After a few years they stopped the service claiming that "lifetime" meant the lifetime of the device.

gehsty 4y ago
Out of interest how long did you expect them to support a lifetime subscription for?
- drsopp 4y ago
  As long as the existence of their service through an iPhone app.
  - hunter2_ 4y ago
    In your original comment, you said they stopped the service, and now you're saying you expected to have it until they stopped the service. Did you mean they stopped your particular subscription only, for having changed your device?
    - drsopp 4y ago
      The app was still available in the app store, but from a certain date they wanted more money for me to still use it on my unchanged device.
      - hunter2_ 4y ago
        Oh, so they meant neither the lifetime of the device nor the lifetime of the offering... That's messed up. Small claims?
        drsopp 4y ago
        Time is too precious.
- max51 4y ago
  For as long as the service exists, that's the entire point of a lifetime subscription. Companies need to stop lying about their software services. Don't call it "unlimited" if it's not unlimited or "lifetime" if they pre-programmed it to cut you off after a couple of years
djaychela 4y ago
Me too. They swapped it into a miles based subscription, which I wasn't interested in, saying that the old app couldn't be supported any more, as if they were forced into writing a new app and changing business model. This was on Android, and I did try the new app, which was not good. Been using Google maps ever since, despite it not being anywhere near as good in terms of giving directions at junctions, etc.
nashashmi 4y ago
What’s the advantage in Tom Tom traffic data that google traffic data or apple provided data cannot give?
- drsopp 4y ago
  Not the data, but the user interface.
- Youden 4y ago
  Can't speak for the parent but for me it's not the traffic data but the in-car UI. Different apps give different experiences. The HERE maps bundled with my car for example tell me the best lane to be in ahead of time. Not just on the highway but also in the city, which makes it much easier to be in the right lane at the right time.
deleted 4y ago
[deleted]

by drsopp 4y ago

gehsty 4y ago

Out of interest how long did you expect them to support a lifetime subscription for?

drsopp 4y ago
As long as the existence of their service through an iPhone app.
- hunter2_ 4y ago
  In your original comment, you said they stopped the service, and now you're saying you expected to have it until they stopped the service. Did you mean they stopped your particular subscription only, for having changed your device?
  - drsopp 4y ago
    The app was still available in the app store, but from a certain date they wanted more money for me to still use it on my unchanged device.
    - hunter2_ 4y ago
      Oh, so they meant neither the lifetime of the device nor the lifetime of the offering... That's messed up. Small claims?
      - drsopp 4y ago
        Time is too precious.
max51 4y ago
For as long as the service exists, that's the entire point of a lifetime subscription. Companies need to stop lying about their software services. Don't call it "unlimited" if it's not unlimited or "lifetime" if they pre-programmed it to cut you off after a couple of years

djaychela 4y ago

Me too. They swapped it into a miles based subscription, which I wasn't interested in, saying that the old app couldn't be supported any more, as if they were forced into writing a new app and changing business model. This was on Android, and I did try the new app, which was not good. Been using Google maps ever since, despite it not being anywhere near as good in terms of giving directions at junctions, etc.

nashashmi 4y ago

What’s the advantage in Tom Tom traffic data that google traffic data or apple provided data cannot give?

drsopp 4y ago
Not the data, but the user interface.
Youden 4y ago
Can't speak for the parent but for me it's not the traffic data but the in-car UI. Different apps give different experiences. The HERE maps bundled with my car for example tell me the best lane to be in ahead of time. Not just on the highway but also in the city, which makes it much easier to be in the right lane at the right time.

deleted 4y ago

[deleted]