It's a problem more often than you might think. Some people view technicians as having knowledge of what the "right" sound of a piano is, and when a person like

It's a problem more often than you might think. Some people view technicians as having knowledge of what the "right" sound of a piano is, and when a person likes (or dislikes) a sound but a technician states it's actually due to a defect (or by design), it can make that person second-guess themselves.