5 ms·

That's not problem of a bezel, but either crappy software or bad sensor, never happened to me through 11+ years of using Android phones with touch screen. Bett

That's not problem of a bezel, but either crappy software or bad sensor, never happened to me through 11+ years of using Android phones with touch screen. Better choose decent phone next time, mind sharing what phone causes you this trouble?

gary_0 4y ago
Samsung Galaxy S10e (with recent software). It wasn't cheap. And all my previous Android phones were fine too, but this one only has the little hole in the screen for the camera. There is no sensor.
- phh 4y ago
  S10e definitely has a hw proximity sensor under the screen, but Samsung also adds infos from touchscreen to complement this sensor. I used a s10e and loved it, but not on Samsung sw and I never did calls so I can't say much about it.
- Firmwarrior 4y ago
  Return the phone, it's broken There's no way Samsung made a phone with no proximity sensor .. well, then again, they did make the Note 7.. https://youtu.be/0IVk8PsSgEI https://youtu.be/0IVk8PsSgEI
  - jl6 4y ago
    I do sympathize with users who have to distinguish between the kind of brokenness that warrants returning the phone, and the kind of brokenness which is simply the norm in this space.
  - gary_0 4y ago
    I know it's not using a proximity sensor because the front camera turns on when it's trying to fake-proximity-sense. I also know what a proximity sensor looks like (I've worked with such sensors for my job), and there isn't one. It's just a bad design; form overrode function.
    - Markoff 4y ago
      S10 series should have under screen proximity sensor, so there is no way for you to see it unless it lights up during function, it's white flashing LED https://nasilemaktech.com/samsung-galaxy-s10-series-proximity-sensor/ https://nasilemaktech.com/samsung-galaxy-s10-series-proximit... are you using samsung phone app or 3rd party app? see my other comment with links how to resolve it
- Vibgyor5 4y ago
  Not sure if the device really is the issue here. I've the same phone, it costed me $600 when I bought it 3.5 years back. And till date, it's the best phone I've owned: not too big, headphone jack, expendable storage, physical dual sim, capable cameras and Touch ID that's located just right. Importantly, I've never had issues that you mentioned (dropped calls or Bluetooth glitches for that matter) I use this phone (S10e) every single day for calls and music etc. In fact, I'm typing my response on it now What I mean to say is - there's a very high chance that your device is broken.
  - Markoff 4y ago
    You may be using different software version, maybe they fixed it. It was very popular model, I really doubt if it had such serious issues it would not be fixed. I found guy reporting it as software issue: https://www.reddit.com/r/galaxys10/comments/bzv9oq/proximity_sensor_concern_s10e/eqx9n80/ https://www.reddit.com/r/galaxys10/comments/bzv9oq/proximity... though other says it's faulty design https://www.reddit.com/r/galaxys10/comments/d94ob7/proximity_sensor_on_s10s10s10e/ https://www.reddit.com/r/galaxys10/comments/d94ob7/proximity... Samsung recommended to return the phone, some people had luck with changing Touch sensitivity settings and Accidental touch protection https://piunikaweb.com/2019/03/18/samsung-galaxy-s10-proximity-sensor-acts-glitchy-during-calls-users-say/ https://piunikaweb.com/2019/03/18/samsung-galaxy-s10-proximi... possible to test it here to see whether it's hardware or software issue https://forum.xda-developers.com/t/the-proximity-sensor-is-not-turning-the-screen-back-on-when-the-phone-is-lifted-away.4078297/ https://forum.xda-developers.com/t/the-proximity-sensor-is-n... But considering not all people have this problem it's either software error, software setting or some batches had hardware issue or they fixed the design.
- bearmode 4y ago
  I have an S10, literally never had an issue with this
  - notacoward 4y ago
    I have an S10, literally did. So which anecdote wins?
    - Markoff 4y ago
      The point is parent's generalization is wrong because it's either caused by faulty hardware or software issue, but it's not widespread problem across all new (Android) smartphones, just because you and him experience this issue.
      - r2_pilot 4y ago
        Also just throwing my hat into the ring, writing this on a S10e. It's not perfect, but I don't have any issues with the sensors, no ads, and it generally just works about as well as any other phone I've used.
- wutbrodo 4y ago
  Huh, I just switched out my s10e after a few years and I never had this issue. It didn't even occur to me that the face-detection method had changed.
aitchnyu 4y ago
Circa 2012, top 60% of an Android call screen was unresponsive to touch and never had phantom touches. As the buttons creeped upward, I get phantom mute, hold and even hangups.

gary_0 4y ago

Samsung Galaxy S10e (with recent software). It wasn't cheap. And all my previous Android phones were fine too, but this one only has the little hole in the screen for the camera. There is no sensor.

phh 4y ago
S10e definitely has a hw proximity sensor under the screen, but Samsung also adds infos from touchscreen to complement this sensor. I used a s10e and loved it, but not on Samsung sw and I never did calls so I can't say much about it.
Firmwarrior 4y ago
Return the phone, it's broken There's no way Samsung made a phone with no proximity sensor .. well, then again, they did make the Note 7.. https://youtu.be/0IVk8PsSgEI https://youtu.be/0IVk8PsSgEI
- jl6 4y ago
  I do sympathize with users who have to distinguish between the kind of brokenness that warrants returning the phone, and the kind of brokenness which is simply the norm in this space.
- gary_0 4y ago
  I know it's not using a proximity sensor because the front camera turns on when it's trying to fake-proximity-sense. I also know what a proximity sensor looks like (I've worked with such sensors for my job), and there isn't one. It's just a bad design; form overrode function.
  - Markoff 4y ago
    S10 series should have under screen proximity sensor, so there is no way for you to see it unless it lights up during function, it's white flashing LED https://nasilemaktech.com/samsung-galaxy-s10-series-proximity-sensor/ https://nasilemaktech.com/samsung-galaxy-s10-series-proximit... are you using samsung phone app or 3rd party app? see my other comment with links how to resolve it
Vibgyor5 4y ago
Not sure if the device really is the issue here. I've the same phone, it costed me $600 when I bought it 3.5 years back. And till date, it's the best phone I've owned: not too big, headphone jack, expendable storage, physical dual sim, capable cameras and Touch ID that's located just right. Importantly, I've never had issues that you mentioned (dropped calls or Bluetooth glitches for that matter) I use this phone (S10e) every single day for calls and music etc. In fact, I'm typing my response on it now What I mean to say is - there's a very high chance that your device is broken.
- Markoff 4y ago
  You may be using different software version, maybe they fixed it. It was very popular model, I really doubt if it had such serious issues it would not be fixed. I found guy reporting it as software issue: https://www.reddit.com/r/galaxys10/comments/bzv9oq/proximity_sensor_concern_s10e/eqx9n80/ https://www.reddit.com/r/galaxys10/comments/bzv9oq/proximity... though other says it's faulty design https://www.reddit.com/r/galaxys10/comments/d94ob7/proximity_sensor_on_s10s10s10e/ https://www.reddit.com/r/galaxys10/comments/d94ob7/proximity... Samsung recommended to return the phone, some people had luck with changing Touch sensitivity settings and Accidental touch protection https://piunikaweb.com/2019/03/18/samsung-galaxy-s10-proximity-sensor-acts-glitchy-during-calls-users-say/ https://piunikaweb.com/2019/03/18/samsung-galaxy-s10-proximi... possible to test it here to see whether it's hardware or software issue https://forum.xda-developers.com/t/the-proximity-sensor-is-not-turning-the-screen-back-on-when-the-phone-is-lifted-away.4078297/ https://forum.xda-developers.com/t/the-proximity-sensor-is-n... But considering not all people have this problem it's either software error, software setting or some batches had hardware issue or they fixed the design.
bearmode 4y ago
I have an S10, literally never had an issue with this
- notacoward 4y ago
  I have an S10, literally did. So which anecdote wins?
  - Markoff 4y ago
    The point is parent's generalization is wrong because it's either caused by faulty hardware or software issue, but it's not widespread problem across all new (Android) smartphones, just because you and him experience this issue.
    - r2_pilot 4y ago
      Also just throwing my hat into the ring, writing this on a S10e. It's not perfect, but I don't have any issues with the sensors, no ads, and it generally just works about as well as any other phone I've used.
wutbrodo 4y ago
Huh, I just switched out my s10e after a few years and I never had this issue. It didn't even occur to me that the face-detection method had changed.

aitchnyu 4y ago

Circa 2012, top 60% of an Android call screen was unresponsive to touch and never had phantom touches. As the buttons creeped upward, I get phantom mute, hold and even hangups.