For the average SaaS I suspect this hurts sales. As someone who often gets to choose what services we pay for, any service where I have to send an email, or wor

For the average SaaS I suspect this hurts sales. As someone who often gets to choose what services we pay for, any service where I have to send an email, or worse, involve our finance or accounts payable department and get non-technical people involved at the very start, it's a huge disincentive.