I like this dichotomy. I'd want to add a third, the product. The product has ego, it needs to look nice, it needs to demo well, it is marketing. This is what th

I like this dichotomy. I'd want to add a third, the product. The product has ego, it needs to look nice, it needs to demo well, it is marketing. This is what the auto industry has become since the model T and it's what software has become since it was a tool. The problem is with software, things like productivity typically take a hit as it moves further from tool to product. More so when the domain is something like EHR or ERP or E anything.