4 ms·
I hate this law. There is no example of a good measure that does not become a target, nor should there be. The only question is who does the evaluating. The ty
by club_tropical 4y ago
I hate this law. There is no example of a good measure that does not become a target, nor should there be. The only question is who does the evaluating.
The typical example is: hospital emergency room wait times were made a "target" and therefore hospitals stopped admitting ambulances (literally having them circling around the block) before they had the staff freed up. But there's nothing wrong with emergency room wait times being kept low. The obvious locus of evaluation, however, was moved from the patient (who is evaluating his whole end-to-end emergency care on many metrics, including but not limited to emergency room wait time) to some bureaucrat who assesses the hospital only on the wait time.