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The definition of enterprise software is “the customer is not the user”. You don’t have to make the user happy, just the CxO.
by scarface74 4y ago
The definition of enterprise software is “the customer is not the user”. You don’t have to make the user happy, just the CxO.
- bombcar 4y agoAnd this is why the most polished part of most enterprise software packages is the dashboard/reporting function, the only part the C-levels might actually touch themselves.
- asvitkine 4y agoWouldn't productivity from better UI be something measurable that can be then advertised by vendors and extrapolated into savings for the customer? I feel like that could be a pretty compelling selling point to the CxOs.
- scarface74 4y agoHow do you measure how much MS Teams sucks compared to Slack? All the CTO knows is that they have an enterprise license for Office along with Teams and the salesperson they talked to showed them how great it integrates with the rest of the suite. In the EHR space, all the CMO (chief medical officer) cares about is it helps keep them in compliance. Why should they care if it’s hard for their office staff to use?
- deleted 4y ago[deleted]