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Disney manages to provide good customer service for the millions of real-life humans that walk its theme parks annually. Google's problem is not that it can't b
by biot 15y ago
Disney manages to provide good customer service for the millions of real-life humans that walk its theme parks annually. Google's problem is not that it can't be done, but that it's unprofitable to provide customer service when your business model consists of making a few pennies here and there.
- justinhj 15y agoDisney also does the same with tens of millions of online kids with Club Penguin
- jonknee 15y agoThat's a terrible analogy and if you want to go there, Disney has made plenty of little girls cry every day.
- biot 15y agoI'm addressing the claim that automation is the only way to service millions of users. Whether people cry despite having the ability to receive personalized service is orthogonal to the point.
- jonknee 15y agoIf Google charged hundreds of dollars for each user they could surely afford a bubbly teenager to provide personalized service too. They're completely separate businesses and models, there is no comparing the two.