> "productivity" doesn't mean how much workers get done but how much money is made off of what workers get done This is so true. The amount of bureaucracy has

> "productivity" doesn't mean how much workers get done but how much money is made off of what workers get done This is so true. The amount of bureaucracy has actually increased. This makes every worker work more. But this bureaucracy is unproductive work, thus does not lead to a rise in income (for the company). E.g. my healthcare provider uses fax machines (yes that FAX) to communicate with insurance providers. Fax is asynchronous and without confirmation/tracking of work done. Often, the fax is sent but the other side simply files it in a random place or forgets to process the work. So, I (the patient) now needs to follow up for weeks with insurance and healthcare provider to check on the status of that FAX. This is unproductive work and yet, it is taking a toll on every individual involved in this process.