The fact that it makes Google look bad doesn't impact its fairness. I acknowledged that that's not an illegitimate way to run the business. But that doesn't re

The fact that it makes Google look bad doesn't impact its fairness. I acknowledged that that's not an illegitimate way to run the business. But that doesn't really matter to a little girl whose correspondence with loved ones has disappeared down a black hole. That despair is as reasonable as Google's indifference. And, it points to a great opportunity to make a reliable mail service that addresses the needs of the ever-growing population of young people who will need email long before it is regulatorily convenient to Google.