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It's dangerous though. If you hit a problem you leave Apple world and are routed to GS. I was loving the card then went through the worst customer support exper
by breck 4y ago
It's dangerous though. If you hit a problem you leave Apple world and are routed to GS. I was loving the card then went through the worst customer support experience of my life (literally almost cost us our mortgage b/c they ended up filing a mark against our perfect credit, for a $4.99 WaPost charge I disputed, until finally an email to the big man Timmy himself landed and some deputy called us and got it settled—god bless her). So maybe they've fixed all of that, but it was a year long customer service nightmare
- voakbasda 4y agoWere you in the process of closing? I can’t imagine a scenario where a $5 dispute would cause problems with an established loan.
- breck 4y agoYes. I mean it was the first time I had been in that situation, so maybe the mortgage was never in jeopardy. I just remember coming home to a message from our banker asking about a negative report from an Apple card and freaking out until Apple/Goldman withdrew it.
- bredren 4y agoThanks for sharing this. I'd say its a lot of responsibility to get right, but not necessarily dangerous. And fwiw, I've seen old, established banks make reports that are objectively incorrect but then do everything possible to avoid fixing it. On something like this, though, I'm glad you were able to get an email routed down from TC. I had multiple instances of this with matters addressed to Bezos but never with Apple.
- breck 4y ago> I had multiple instances of this with matters addressed to Bezos but never with Apple. If I was a hedge fund manager I would do a fund where we go long all companies that have a [ceoName]@[company.com] and short all companies that don't. In my experience the former have crushed it (apple and amzn being 2 obvious ones) and vice versa.