It has absolutely nothing to do with capability of one person vs the other, it is about what is part of one job vs the other. As a developer I’m very ”thankful

It has absolutely nothing to do with capability of one person vs the other, it is about what is part of one job vs the other. As a developer I’m very ”thankful” to a good manager shielding me from all the bullshit customers come up with — if they do their work well they indeed help productivity big time.