I wish my house had conduit. To date I've never seen (much less lived in) a house with condiuit. I live in a split level. The company I hired flat out refused

I wish my house had conduit. To date I've never seen (much less lived in) a house with condiuit. I live in a split level. The company I hired flat out refused to do a cat6 drop to my upstairs office, after spending nearly 40 minutes getting wire up a single story.