As someone who does customer service/support (mostly online retail but occasionally get in-person pickups), friendly conversation is honestly a perk of the job.

As someone who does customer service/support (mostly online retail but occasionally get in-person pickups), friendly conversation is honestly a perk of the job. I think advising people to avoid it because the staff can't escape or ask you to leave just sucks that little bit of joy out of life for not only the customer, but the server too. Of course, "friendly conversation" is the keyword here. Nobody wants to be emotionally unloaded on, but at the same time chatting with regulars always makes your day.