The article explores quality only on one axis, on it's impact for development/maintenance work. But software quality impacts far more areas also. Poor software

The article explores quality only on one axis, on it's impact for development/maintenance work. But software quality impacts far more areas also. Poor software can require unnecessary amount of resources to run, leading to increased operational cost especially if running in cloud. Slow and/or buggy software makes users unhappy and can end up wasting lot of users time, especially if users start do workarounds for the issues. Software having lots of operational issues wastes time on firefighting, and of course downtime can have severe business impact. And so on and on.