I am dealing with a problem with UPS MyChoice at the moment. I signed up with them about 3 years ago, and used a long randomly generated password (as you shoul

I am dealing with a problem with UPS MyChoice at the moment. I signed up with them about 3 years ago, and used a long randomly generated password (as you should), which had several punctuation characters in it. Today I am unable to log into the account because of this - they apparently changed the password complexity rules at some point to only allow a single punctuation character. And they seem to be applying the new rules at login. Bonus: the password reset process is broken - their customer support doesn't understand that I don't have anywhere to enter the PIN they emailed me since the website errors out. "Just enter your PIN" "Where? I only see the LASSO_1010 error message telling me to call you." After hanging up on them after 40 minutes of frustration I decided to go create a new account. But can't because there is already an account for that address.