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I had already made up my mind to leave ProtonMail, but this change makes me even more confident in that decision, unfortunately. It's the last of a series of ba

I had already made up my mind to leave ProtonMail, but this change makes me even more confident in that decision, unfortunately. It's the last of a series of bad decisions and deficiencies: - No actual threading available, even though the Message ID and In-Reply-To headers are not encrypted! - Visual overhaul in the last 1-2 years that changed label colors significantly - proton.me domain migration email sent out encouraging you to click it to log in at the new domain. (Now an attacker just has to do this from a similar domain a year or so from now.) - Increasingly awful mobile app

chironjit 4y ago
Not to pile on, but their VPN service leaves me disappointed occasionally as well. At one point on my macos, logging back in after sleep basically kill-switched the whole OS, such that I couldn't connect to the Web no matter what. Only a reboot of the Mac worked. It got so bad, I had to switch VPNs. Unfortunately, as I had prepaid my Proton VPN, I was stuck with them. Thankfully after a few months when I tried it again, it was back to normal. Now here is the kicker - I tried to cancel the subscription, so that it would not be automatically renewed. The issue is this - if you cancel your subscription, you will lose any remaining months. So essentially, they scumbag you into just chugging along in hopes you forget about it at the next renewal. Also no way to remove credit card details to prevent automatic resubscription... Really a whole host of dark patterns from a supposedly ethical company.
- alphabettsy 4y ago
  Had the same VPN issue. Stopped using their client and switched to a standard OpenVPN client. Lost kill-switch though. Don’t use Proton at all anymore though.
gobip 4y ago
I'm done too. Where would you go now? I'm going to Fastmail.
- jrootabega 4y ago
  I don't know yet. I have issues with all of the well-known providers. I may need to just get comfortable with picking the least bad one.
  - Tutanota 4y ago
    We came across this by chance and wanted to jump in: Feel free to try Tutanota - also encrypted, but with a slightly different focus (security & open source come first, this also means building for the mass market is not prioritized; strong focus on email, VPN should be used from a different provider for privacy reasons anyway). Let us know your thoughts, we're curious! :)
    - jrootabega 4y ago
      I reiterate my opinion about well-known providers, and do not believe that any good faith discussion can happen here.
      - OneLeggedCat 4y ago
        I agree. I feel like I now have issues with all well-known providers. Have you found any paid webmail provider that you can trust?
        jrootabega 4y ago
        Nope; it's a gamble. I think it's just time to bite the bullet and self-host.

chironjit 4y ago

Not to pile on, but their VPN service leaves me disappointed occasionally as well. At one point on my macos, logging back in after sleep basically kill-switched the whole OS, such that I couldn't connect to the Web no matter what. Only a reboot of the Mac worked. It got so bad, I had to switch VPNs. Unfortunately, as I had prepaid my Proton VPN, I was stuck with them. Thankfully after a few months when I tried it again, it was back to normal. Now here is the kicker - I tried to cancel the subscription, so that it would not be automatically renewed. The issue is this - if you cancel your subscription, you will lose any remaining months. So essentially, they scumbag you into just chugging along in hopes you forget about it at the next renewal. Also no way to remove credit card details to prevent automatic resubscription... Really a whole host of dark patterns from a supposedly ethical company.

alphabettsy 4y ago
Had the same VPN issue. Stopped using their client and switched to a standard OpenVPN client. Lost kill-switch though. Don’t use Proton at all anymore though.

gobip 4y ago

I'm done too. Where would you go now? I'm going to Fastmail.

jrootabega 4y ago
I don't know yet. I have issues with all of the well-known providers. I may need to just get comfortable with picking the least bad one.
- Tutanota 4y ago
  We came across this by chance and wanted to jump in: Feel free to try Tutanota - also encrypted, but with a slightly different focus (security & open source come first, this also means building for the mass market is not prioritized; strong focus on email, VPN should be used from a different provider for privacy reasons anyway). Let us know your thoughts, we're curious! :)
  - jrootabega 4y ago
    I reiterate my opinion about well-known providers, and do not believe that any good faith discussion can happen here.
    - OneLeggedCat 4y ago
      I agree. I feel like I now have issues with all well-known providers. Have you found any paid webmail provider that you can trust?
      - jrootabega 4y ago
        Nope; it's a gamble. I think it's just time to bite the bullet and self-host.