I wouldn't lump Apple in with Google. In my experience they are extremely direct, and very quick to put a human on the other end of any message. Google, on the

I wouldn't lump Apple in with Google. In my experience they are extremely direct, and very quick to put a human on the other end of any message. Google, on the other hand, is a black box until the end - if you don't have backchannel contacts or a "friend" at Google, good luck getting any support.