You often simply can’t, by design. It’s fair to assume that the operators of many mass-market services have made business decisions, right or wrong, that the po

You often simply can’t, by design. It’s fair to assume that the operators of many mass-market services have made business decisions, right or wrong, that the potential benefits of receiving public suggestions and complaints don’t justify the costs of review and processing. Without a sales contact, paid support agreement, friendly insider, or some other relationship through which to make a submission, I simply wouldn’t bother. I’d suggest spending your time instead helping those who would be grateful for it.