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The "Engineers doing direct customer support" has to be optimized for benefiting the engineer, not the customer. Ideally the engineer, faced with a problem, get
by QuadmasterXLII 4y ago
The "Engineers doing direct customer support" has to be optimized for benefiting the engineer, not the customer. Ideally the engineer, faced with a problem, gets the option to pick customers to help 1 on 1 in order to gain insight into the best solution to the problem.
- Beltalowda 4y agoShouldn't everyone in the business be optimized for benefiting the customer? That's certainly my general mentality anyway.