> But most of customer support is "they didn't read the docs/googled hard enough" type. It might be not for your field but that's what it is. Yes, and those we

> But most of customer support is "they didn't read the docs/googled hard enough" type. It might be not for your field but that's what it is. Yes, and those weren't the type of support requests I would handle; although keeping an eye on the support inbox every few days to see patterns where customers are struggling with was still useful; sometimes it can just be fixed by changing the wording on a label, or adding a link to the documentation. Customer support isn't always good at communicating these issues to developers, and many PMs are more focused on the "big things" rather than little details like this, but ... they do make a product better and it costs very little effort. Similarly, if a customer started getting difficult/ranty I would just tell support to deal with it. I've had people go off on entire tangents about the Bush presidency and Iraq war (in ~2016-2017...) because of a minor inconvenience. I'm not going to deal with that kind of silliness. There are some very odd people in the world...