I had the same calculus, I bought it expecting to see if it would improve workflows, determined it didn't, and did the return. Didn't have this problem, remembe

I had the same calculus, I bought it expecting to see if it would improve workflows, determined it didn't, and did the return. Didn't have this problem, remember the process being particularly easy honestly. Perhaps they revamped it since you or I did it? I returned mine in September of this year (before they announced the Connect changes, go figure).