In my full time job I am a senior software engineer and in my part time job I am an IT director that deals with customer support, so I already do this. Here is

In my full time job I am a senior software engineer and in my part time job I am an IT director that deals with customer support, so I already do this. Here is my perspective: * Nobody really knows what the technical people do. Something with electrons… The IT people don’t own your coffee pot or the power station. At some point this willful ignorance (maybe stupidity) becomes a self justifying excuse for the IT people to carry your water. * Developers are (far more commonly than naught) not interested in the customer experience. This becomes painfully obvious when you watch developers throw away benchmarks and performance measures. What’s most important, the majority of the time, is a developers pet framework. Developers will twist themselves into knots forming all kinds of illogical bullshit arguments to qualify a knowingly (measurably) bad tool that harms the customer experience.