4 ms·
The best way to do it is dont let your enginners do support but expose them to customers pain points and complaints.
by ano88888 4y ago
The best way to do it is dont let your enginners do support but expose them to customers pain points and complaints.
- trap_goes_hot 4y agoFor most humans, experiential learning/knowledge hits us differently than just reading a wall of text/bullet point list. For me personally, I started incorporating a mental model of real people who struggled to use a feature that I had previously developed.