Sigh. I wish this worked. Maybe we'll get to a point where AI handles a lot of the rote issues but until then, a lot of support is things like routine billing

Sigh. I wish this worked. Maybe we'll get to a point where AI handles a lot of the rote issues but until then, a lot of support is things like routine billing questions or even spam. Even if there is a meaty usability problem, there's no reason that it should be prioritized just because an engineer caught 1 ticket about it vs something that happened 100 times to regular support To make it work, you need to have it be part of the onboarding or there's an engineering rotation of who's on-call to help with support escalations.