i completely agree. the best product work i've done was at a company that had engineers spend 1 hour a week answering customer support tickets. you get to know

i completely agree. the best product work i've done was at a company that had engineers spend 1 hour a week answering customer support tickets. you get to know the customer and how they use the product intimately, and you get to know aspects of the product itself that you normally might not touch, just by trying to solve a customer problem. plus, there is no better feeling than getting a customer complaint that you realize right away is a 10 minute bugfix, making the change, deploying the code and emailing them back that the problem should be resolved. really satisfying and morale boosting.