I don't even think the "Why?" of good support matters, from our (the user's) concern, as long as the support is there and fast. Technically, PayPal depends on

I don't even think the "Why?" of good support matters, from our (the user's) concern, as long as the support is there and fast. Technically, PayPal depends on people sending payments through them to draw profit, as well, but that didn't get us good support. The big takeaway from the top of this thread is: Stripe's support was fast, even when it wasn't necessarily their service that was causing the issue. Why they came to the rescue fast doesn't really matter.